Updated
Get in Touch with Luckzie
How to Reach Us
Our live chat is the fastest way to speak with the Luckzie team. We're online around the clock, every day, so there's no need to wait for business hours. Open the chat window from any page while logged in and an agent will jump in.
Need help in your own language? Our team handles English and eleven others, including German, French, Spanish, Italian, Polish, Dutch, Finnish, Danish, Swedish, Norwegian and Portuguese. Tell us what's happening and we'll take it from there.
Complaints and Escalation
If something hasn't gone the way it should, tell us first. Start a live chat and ask that your matter be logged as a formal complaint. We'll record the details, give you a reference and aim to resolve it as fast as we reasonably can.
Still not satisfied? You may ask to escalate the matter to a senior member of our team for a final review. Where a dispute remains unresolved, you can raise it with our licensing authority, Anjouan Gaming in the Comoros. We'll point you to the relevant contact details on request.
Privacy and Responsible Play
Any information you share with support is handled according to our privacy policy. We only use your details to assist you and to meet our regulatory duties.
Gambling should stay fun, never a worry. If it's becoming one, our responsible gambling tools can help you set limits or take a break. Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858 or at https://www.gamblinghelponline.org.au. You must be 18 or over to hold an account with us.
Identity Verification (KYC)
Before your first withdrawal we may ask you to confirm your identity. This keeps accounts secure and meets the conditions of our licence under Anjouan Gaming, Comoros (licence AOFA-ALSI-202412035-FI2).
Typically we request proof of identity, proof of address and, where card payments were used, proof of the payment method. Upload clear, unedited copies. Our team reviews documents promptly and will let you know through live chat if anything else is needed. Review our terms and conditions for the full verification policy.
What to Include for a Faster Reply
A little detail saves a lot of back-and-forth. When you contact us, have these ready:
- Your registered username (never your password).
- The date and approximate time of the issue.
- A clear description of what went wrong.
- Transaction IDs for any deposit or withdrawal query.
- Screenshots, where they help explain the problem.
Can you describe the exact steps that led to the issue? That context lets our agents act quickly rather than ask for more.