Updated
Responsible Gambling
Our commitment to safer play
Gambling should feel like fun, never a burden. We run Luckzie under licence AOFA-ALSI-202412035-FI2, issued by Anjouan Gaming in the Comoros, and we take your wellbeing seriously.
Every account holder must be at least 18 years old. We verify age during registration and may ask for documents at any time; accounts belonging to minors are closed and any balance handled under our terms. The games here are built to entertain. They are not a way to earn income or recover money you have lost.
Tools that keep you in control
Set the boundaries before you play, not after. Your account settings include practical controls you can switch on in a few taps.
| Tool | What it does |
|---|---|
| Deposit limits | Cap how much you can add daily, weekly or monthly. |
| Loss limits | Restrict net losses over a chosen period. |
| Session limits | Decide how long a single session can run. |
| Reality checks | Receive timed reminders showing how long you've played. |
| Cooling-off | Pause your account for a short break, from a day to several weeks. |
| Self-exclusion | Block access for a longer fixed term when you need real distance. |
Tightening a limit applies quickly. Loosening one takes effect only after a cooling period, so a spur-of-the-moment change can't undo your own good judgement.
Help and support in Australia
Free, confidential help is available around the clock. Gambling Help Online offers counselling by phone and chat for anyone in Australia affected by gambling, including family and friends.
- Phone: 1800 858 858 (24/7)
- Online: gamblinghelponline.org.au
Need help from us directly? Our support team is available 24/7 via live chat, and you can also reach us through our contact page to request a limit, cooling-off or self-exclusion.
A quick self-check
Take a minute and answer honestly. Have you gambled longer than you intended this week? Have you tried to win back what you lost? Have you lied to anyone about your play? Do you gamble to escape stress or low mood? Has someone expressed concern about your habits?
One "yes" is worth a pause. Several are worth a conversation with a professional today.
Warning signs worth watching
Problem gambling rarely announces itself. It creeps in. Watch for these patterns in yourself or someone close to you:
- Chasing losses with bigger or more frequent bets.
- Borrowing money, or gambling with funds meant for rent, bills or food.
- Hiding how much time or money you spend.
- Feeling restless, irritable or anxious when you can't play.
- Letting work, study or relationships slide.
Recognise a few of these? That's your signal to step back and use the tools above.