Luckzie Privacy Policy

Luckzie operates this casino under licence AOFA-ALSI-202412035-FI2, issued by Anjouan Gaming in the Comoros. As the operator, we act as the controller of the personal information you give us when you register, deposit, play or chat with support.

This policy explains, in plain terms, what we gather and why. Read it alongside our Terms and Conditions. Questions? Our live chat team is available around the clock.

We use cookies to keep you logged in, remember your preferences and measure how the site performs. Essential cookies cannot be switched off; analytics and marketing cookies run only with your agreement. The broad categories work like this:

You can change your choices in your browser at any time.

We only keep what a licensed gambling site genuinely needs. That falls into a few buckets.

Account details — your name, date of birth, email, address and phone. We use these to open your account, confirm you are 18 or over, and keep in touch.

Identity and verification records — the documents you submit for Know Your Customer (KYC) and anti-money-laundering checks. Why? Because our licence and law require it, and because it protects your balance.

Financial data — deposits, withdrawals and the payment method you choose, whether that is Visa, Mastercard, a crypto wallet, Skrill, Neteller or bank transfer in AUD.

Activity and technical data — bets placed, games opened, login times, device type, browser and IP address. This helps us run the games, detect fraud and spot signs of gambling harm.

We hold your data for as long as your account is active, and then for the period our licensing and financial-crime rules demand after closure — typically several years for transaction and verification records. Once no legal reason remains, we delete or anonymise the information. Shorter-lived data, such as marketing preferences, is cleared sooner when you opt out.

We never sell your personal data. Full stop. We do share limited information with trusted partners who help us run Luckzie:

• Payment and crypto providers — to settle deposits and withdrawals securely.
• KYC and identity services — to confirm who you are and meet anti-money-laundering duties.
• Game studios — suppliers such as Pragmatic Play, Evolution, NetEnt and Hacksaw Gaming that power the content you play.
• Analytics and anti-fraud tools — to keep the site stable and secure.
• Regulators and authorities — where the law or our licence requires disclosure.

Each partner is bound to handle your data only for the purpose we set.

Different purposes need different justifications, and we match each one carefully.

We process most account and payment data to perform our contract with you — you cannot play without an account. Verification, age checks and transaction monitoring rest on our legal obligations as a licensed operator. Fraud prevention, security and service improvement rely on our legitimate interests, balanced against your rights. Marketing messages go out only where you have consented, and you can withdraw that consent at any time.

You stay in control of your information. You may ask us to:

• access a copy of the data we hold on you;
• correct anything inaccurate or incomplete;
• erase data where we no longer need it;
• port your data to another provider;
• object to or restrict certain processing, including marketing.

Message us through live chat or the contact page and we will respond within a reasonable time, after verifying your identity. If you believe we have mishandled your data, you may raise it with the relevant data-protection authority for our licence jurisdiction.

Worried about your play rather than your privacy? Support and self-exclusion tools sit on our responsible gambling page, and free help is available from Gambling Help Online on 1800 858 858 or at https://www.gamblinghelponline.org.au.